All subscribers to CRMLS (Matrix) and/or Sentrilock Key services are billed directly for their personal account every quarter. Per CRMLS Rules & Regulations, each subscriber will still require a Broker or Appraiser Participant who will be notified of any past due or suspended accounts. If the Broker/Appraiser Participant would like to opt out of direct billing and elects to continue “office billing”, they MUST notify the association office in writing.

For further details, select the options below:

• CRMLS (Matrix) Access Fee: $144/quarter

• Sentrilock (Key) Access Fee: $30/quarter

• Listing Input Fee: $10/listing *one-time fee charged whenever a new listing is entered into the MLS

• Office Transfer Processing Fee: $10 *one-time fee issued at the time of transfer

• Late Fees: 1.5% of the total balance due assessed every 30 days after original billing date

• Reconnection Fee: $75

• Month 1: 1st–14th - $144 CRMLS | $30 Sentrilock

• Month 1: After 14th - $120 CRMLS | $30 Sentrilock

• Month 2: 1st–14th - $96 CRMLS | $20 Sentrilock

• Month 2: After 14th - $72 CRMLS | $20 Sentrilock

• Month 3: 1st–14th - $48 CRMLS | $10 Sentrilock PLUS following Quarter fees = $192 | $40

• Month 3: After 14th - $24 CRMLS | $10 Sentrilock PLUS following Quarter fees = $168 | $40

If payment is not received within 30 days of billing issue date, the account will be suspended.

All suspended accounts will incur a Late Fee* of 1.5% of balance total each month until paid. Broker/Appraiser Participant will be provided notice and need to respond with one of the following options:

• MAKE PAYMENT: Broker/Appraiser Participant (or Subscriber) pays the full balance owed including Late Fee and Reconnection Fee.

• MLS WAIVER: Broker/Appraiser Participant and Subscriber agree to inactivate the subscriber from the MLS (and Key services, when applicable) by signing an MLS Waiver Form. MLS and Key Fees are waived. Subscriber is responsible for any Listing Input Fees and Late Fees.

• DROP: Broker/Appraiser Participant decides to drop subscriber from their office/license. Broker/Appraiser Participant will pay any Listing Input Fees and Late Fees. Subscriber’s applicable MLS and Key Fees are waived.

To reconnect accounts, subscribers will pay according to the Proration Schedule above PLUS any applicable Listing Inputs, Late fees, and $75 Reconnection Fee. Reconnection Fee is charged at the time of account restoration.

*Late Fees and Reconnection fees will not be waived for any reason

• All members are responsible for keeping their preferred billing email address up-to-date with the association to ensure statements are received promptly. Billing email addresses may be different from the email address used for MLS and other real estate correspondence.

• Contact the association at (805) 238-1244 or email ncstaff@northcountyaor.org to provide updates.

• The association will endeavor to get a statement to each member; however, it is the member’s responsibility to know when the fees are due. Failure to receive a bill does not relieve the member of the responsibility to pay fees when due, nor does it relieve them of paying a reconnection fee when payments are received after the due date.

There are a variety of ways to provide your quarterly payments to the association. Please click the options below for further details.

Members can pay their balance through an online payment portal available through our website. A secure login and password will be required. See MEMBER PORTAL section below for login instructions.

• Complete/Return QUARTERLY AUTO PAY FORM

• The association will keep a credit card securely on file and quarterly payments will be processed automatically.

• Those who opt-in will not receive a quarterly statement but rather a detailed receipt upon processing.

• Those who opt-in are solely responsible for ensuring their credit card stays up-to-date so there are no missed payments, risk of suspension, or late fees incurred.

• Declined/Expired Cards: The association will run credit cards once. For those whose cards are not successful, we will attempt to provide one courtesy notification. If a valid form of payment is not received by the due date, your payment is considered late and risk suspension.

• Checks should be made payable to NSLOCAOR. Checks must include Member’s name, number, or include a copy of their statement. The association is not responsible for timely deposit of checks received with no identifying information.

• The mailing address is:
  North San Luis Obispo County Association of REALTORS
  1101-A Riverside Ave
  Paso Robles, CA 93446

• Checks may take up to 2 weeks to process. DO NOT send checks by certified mail, or other means requiring a signature, they will be returned.

The association office is located at 1101-A Riverside Ave, Paso Robles, CA 93446 (near Cool Hand Luke’s). Payments are accepted every weekday until 4:30 PM. We do not have an after hours payment box.

With this transition, we have implemented a new MEMBER PORTAL where members can make payments online and update their account information to ensure their statements are delivered to the correct email address each quarter.

Use your MLS Login ID as your Username. Password is different than the MLS. First-time users should use the “reset password” to create a password.

Login ID:

• REALTORS®: Login ID is the same as your MLS ID *If you do not subscribe to the MLS, Contact Us to get your Username.

• AFFILIATES: Your Login ID will be “NS”, Last Name, First Initial (ie. John Smith, NSSMITHJ). *There are a few exceptions to this, like those with “long last names”. Contact Us for assistance.

Password: First-Tise Users wil neeu to use the “Forgot Password” to “reset” (or create) your password.

If you have trouble, please call the association at 805-238-1244 .

To make sure you receive your statement in a timely fashion, please make sure the association has your preferred “billing” email address. This may be different than the address where you receive MLS and real estate communications.

1. Email your preferred Billing Email Address to ncstaff@northcountyaor.org

2. Call the association office (805) 238-1244 or visit us at 1101-A Riverside Ave, Paso Robles, CA 93446

3. Enter the MEMBER PORTAL and follow these instructions:

• Each member will need to update their password and, once complete, re-enter the portal

• Click MENU on the upper right corner

• Select “Personal Services” and click on “Email Address Update”

• Enter your preferred billing email address

• Click the “Submit” button

Make sure you check the box next to each charge to provide payment. If a box is left unchecked, your payment will be applied to all of your charges. If you have trouble, please feel free to call the association at 805-238-1244.

These MLS/Key fees are not to be confused with your “Annual REALTOR® Dues”. Your REALTOR® Dues renew your REALTOR® Membership which connects you to NAR, CAR, and us, your local AOR. These Quarterly Fees are payment for your access to CRMLS (Matrix) and/or Sentrilock (Key).

This is something we are still working through. Currently, all clerical users are added to the responsible broker’s statement. Because there are various situations where this should not be the case (ie. personal assitant/TC for a specific agent), then you can either pay the broker or call us directly to provide payment. We are trying to adjust these settings for future billing. Call for more information.

Direct and quarterly billing began in December of 2023 to begin payment for the first quarter of 2024.

You are now billed for you and any clerical staff in your office. All agents will be billed directly and you will no longer need to retrieve MLS/Key Fees from them to pay us.

WHAT IF I DON’T WANT TO CHANGE?
As a broker/appraiser participant, you may choose to continue office billing but you MUST notify the association in writing.

By default, the Atascadero, Paso Robles, and North San Luis Obispo County Associations have always billed broker/appraiser participants for all of their office members’ CRMLS and Sentrikey Access fees each month. In the last 3-4 years, brokers have started requesting that their agents get billed directly. Although the brokers remain ultimately responsible, we found ways to accommodate these requests as they arose. By 2023, the majority of our offices were using this method and the way our billing was set up caused a lot of confusion for all those involved.

During this time, there was also been a rise in the abuse of grace periods by members, which allowed up to two months (or more in some cases) before a member or office would be suspended from their services for non-payment of fees. To ensure the association can continue doing its best to serve all members, this kind of behavior can no longer be tolerated.

The members of the board took these issues into deep consideration and decided to transition to this new billing format. The new process will allow each member to receive a quarterly statement, be held responsible for payment of applicable fees, and receive swift suspensions upon non-payment. This reduces both the need for broker involvement and the losses the association may incur for a member’s inability to pay.

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